It answers every customer, confirms orders, books appointments, and hands off to your team when it matters. Live in 15 minutes.
Enter your WhatsApp number. Our demo AI calls you in 10 seconds. Ask it about an order or an appointment. It’s the same AI your customers would hear.
Every action is saved in the history, and your team can step in at any moment.
Every WhatsApp call and message, day and night, in your customer’s language.
ExampleTracks an order for a customer at 3 a.m.
Confirms orders, books appointments, checks status, creates callbacks. Not just FAQ answers.
ExampleConfirms a cash-on-delivery order before it ships.
Listen live, take over in one click, hand back to the AI. Full history and recordings.
ExampleBooks an appointment while you listen, or step in yourself.
Connect WhatsApp, paste your website or catalog, test, go live.
ExampleCaptures a new lead’s name and need for your team.
Link your WhatsApp Business number. We check it first, so nothing surprises you.
Paste your website, upload a catalog or answer a few questions. It learns your products, prices and rules.
Test a call, then switch it on. The AI answers first. Your team is the fallback, with the full history and every recording.
The AI takes the first call. You listen live, take over in one click and hand back to the AI when you are done.
How a WhatsApp IVR worksFollow any AI call or chat as it happens, with the transcript beside it.
Coach an agent during a live call. The customer does not hear you.
Step in on a call or reply in a chat. The customer stays on the line, and the AI steps back.
Done helping? Hand the chat back and the AI carries on, with the full history.
When a call needs a person, it rings on an agent’s own WhatsApp, a softphone or desk phone, or the browser. Supervisors see them all in one live view.
Customers can also call your regular phone number through a SIP trunk, or from your website, into the same teams and flows.
Design the call flow your way: menus, queues, opening hours, overflow and fallbacks. You decide what happens at every step.
Route WhatsApp messages the same way you route calls: ask what the message is about with reply buttons, then send the chat to the right team or to an AI agent.
Record calls to review quality, settle disputes and train new agents.
Know how your team performs and when customers call.
Also included:Live supervisionCall history and traceability
Customers ask where their order is, day and night. Orders wait for a confirmation nobody has time to make.
What the AI doesCan I swap these for size 43?
Size changes are handled by my team. I’ve passed them order 4821 and they’ll message you today.
Start free with 60 AI minutes. Add seats and minutes as you grow.
For an owner-run business with 0 to 1 staff.
For small teams.
For support teams.
WhatsApp: Meta may bill your WhatsApp Business account directly for some usage. Prices exclude VAT and other taxes.
GDPR-ready: consent message, retention period and a data processing agreement. Need the DPA? Email hello@dialaunch.com. Privacy Policy
Yes. A short line at the start of the call says so, and you can edit the wording. After that it speaks naturally, in HD voice, and your customer can ask for a person at any time.
It answers only from your information, with rules you set. Triggers such as an upset customer force a handoff to your team. Every conversation is saved in the history, calls can be recorded for review, and you can take over live at any moment.
Yes. It speaks Darija, French, English, Spanish, German and Arabic, and answers in the language your customer uses. You test it yourself before it goes live.
No. It works with zero agents and scales to fifty. Your team can join at any time, and the AI hands off to them when it matters.
It answers your WhatsApp calls and messages, day and night. It confirms orders, books appointments, checks an order’s status and creates callbacks, all from the information you give it. When a customer needs a person, it hands over to your team, who can also listen live and take over in one click.
Yes. When a call needs a person, it enters your call flow and rings the agents marked available in the queue, all at once or in turn, as you choose. Whoever answers first takes the call.
Often, yes. The number connects through Meta’s WhatsApp Business Platform. Before connecting anything, we check your account, whether the number is eligible for calling, and what connecting it would change.
Not on the same number. Once a number is connected to Dialaunch, it no longer works in the WhatsApp Business app, and the app’s chat history doesn’t move over. If you want to keep the app, we can connect a different number.
Yes, missed calls have a call-back button. On WhatsApp, Meta requires the customer’s permission before a business calls them. If you don’t have it yet, Dialaunch sends a permission request and you can call once they accept. Phone callbacks go through your SIP trunk and don’t need this permission.
Callers wait in the queue with your hold music, up to the limits you set. If the wait runs out, the queue is full or nobody is available, the call follows the fallback you configured: another team, voicemail, a message or an AI agent. Unanswered calls show as missed.
No. Recording is off until an admin turns it on, sets a retention period and adds a consent message that callers hear first. Recordings play only for members of your organisation; transcripts are limited to admins and owners. Recordings are deleted automatically when the retention period ends: 30 days on current plans.
14 days free, no card, with 60 free AI minutes. You get the AI agent on WhatsApp calls and chats, and you can invite your team to try the handoff.
AI minutes beyond your plan are billed from €0.09 per minute, and extra seats are €14.90 per seat per month. Phone minutes and number rental are paid from a prepaid usage balance, and we alert you when it runs low. Meta may charge your WhatsApp Business account directly for some WhatsApp usage. Prices exclude VAT.
No annual commitment. Cancel at any time: your plan stays active until the end of the month you’ve paid for and then doesn’t renew. Fees already paid aren’t refunded.
Tell us about your business. We set up a demo AI on your own website and catalog, and you hear it answer a real WhatsApp call. Then we show you how your team steps in.
